jelly taka's Privacy Policy

1 Introduction and Applicability

jelly taka is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy describes how we collect and process your information through our website, mobile application, and other services.

This Policy applies to all registered members, visitors, and any person who interacts with us through any digital channel of jelly taka. By using our platform, you acknowledge all provisions of this Policy.

Our services are intended only for individuals aged 21 or above. To learn more about our commitment to the security of personal information, visit our About Us page.

2 What Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect your full name, date of birth, national identity card number or passport number, mobile number, and email address. This information is used to verify your identity and keep your account secure.

2.2 Financial and Transaction Information

During your deposit and withdrawal activities, we store mobile banking account details (bKash, Nagad, Rocket, Upay). Full account numbers are not stored on our servers — only the necessary last digits are retained.

2.3 Device and Technical Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location (city level)
• Browser type and version
• Operating system
• Device identifier information
• Activity logs on the platform (login time, page visits)

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies that improve your browsing experience and remember your preferences. The option to reject cookies is available in your browser settings, though this may limit some features of the platform.

3 Purpose of Using Information

Collected information is used for the following purposes:

• Identity Verification and Security: To keep your account and financial transactions secure.
• Service Delivery: To process deposits, withdrawals, bonuses, and provide VIP benefits.
• Customer Support: To resolve your queries and complaints.
• Fraud Prevention: To detect unauthorized activity and money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Communication: To send important updates, security alerts, and promotional messages.
• Responsible Gaming: To identify excessive gaming behavior and intervene when necessary.

We never sell your information to third parties. For information on responsible gaming, read our Responsible Gaming section.

4 Data Storage and Security

4.1 Encryption and Technical Security

jelly taka uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Our databases are protected by the highest standard of encryption.

4.2 Access Control

Your personal information is accessible only to authorized staff, and only when required for their work. All staff are bound by confidentiality agreements and receive regular security training.

4.3 Data Retention Period

We retain information while your account is active and for a specified period after account closure as required by law. Records of financial transactions are retained for the period required by regulation.

4.4 Third-Party Services

For payment processing, we work with trusted mobile financial services such as bKash, Nagad, Rocket, and Upay. These organizations follow their own privacy policies. We share only the information necessary to complete transactions.

5 Disclosure and Sharing of Information

We may disclose your information in the following circumstances:

• Service Providers: With our trusted partners for payment processing, technical infrastructure, and customer support.
• Legal Obligations: To comply with court orders or legitimate requests from government authorities.
• Fraud Prevention: With relevant authorities for investigating financial crimes or unauthorized activity.
• Business Transfer: In the event of a business merger or acquisition, while maintaining the protection of your information.

We do not disclose or sell your information to any third party for purposes other than those mentioned above.

6 Your Rights

If you have an account with jelly taka, you have the following rights:

6.1 Viewing and Correcting Information

You can log in to your account at any time to view stored information and make necessary corrections. If any information cannot be corrected, please contact our support team.

6.2 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, records of financial transactions and information that is legally required to be retained may not be deletable.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. However, security alerts and important service-related messages will continue to be sent.

6.4 Data Portability

To receive a copy of your stored information, send a request to our support team. We will provide applicable information within 30 working days.

7 Protection of Minors' Information

jelly taka strictly follows a 21+ age policy. We do not knowingly collect any information from minors (persons under 21 years of age). An age verification process is completed at the time of registration. If we become aware that a minor has opened an account, we will immediately close that account and delete the collected information.

If parents believe their child has opened an account on our platform, please notify our support team immediately.

8 International Data Transfers

Our server infrastructure may be located in multiple countries. As a result, your information may be stored and processed outside of Bangladesh. However, regardless of where the information is processed, the protection standards described in this Privacy Policy are always maintained.

For international data transfers, we ensure that the receiving organization provides protection equivalent to our standards.

9 Policy Changes

jelly taka may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through the platform. The updated policy will take effect from the date of publication.

Continued use of the platform after an update means you have accepted the revised policy. We therefore recommend checking this page regularly.

If you have any questions about any aspect of this Policy, visit our FAQ section or contact our support team directly.

10 Contact

For any questions, complaints, or requests to correct information related to this Privacy Policy, contact us through the following: